Key Performance Indicators (KPIs)
Key performance indicators (KPIs) are the small set of metrics that translate strategy into measurable operating signals — throughput, OEE, on-time delivery, safety incident rates, cost per unit, customer NPS, and the like. Well-designed KPIs cascade from corporate objectives down to team and individual scorecards, with clear definitions, owners, targets, and review cadences. Strong KPI practice prevents organizations from drowning in dashboards while missing the few numbers that actually drive outcomes.
